How can we help?
Answers to common questions, and how to reach us.
Frequently Asked Questions
How does SuperGrade decide what I study next?
Every exercise gets a priority score from 0 to 100. Exercises you have not reviewed yet or rated hard score high, easy ones score low. Importance (1 to 5) raises or lowers the score, and it grows slowly the longer an exercise goes without a review. For 12 hours after a review an exercise drops far down the queue. The exercise with the highest score comes next.
How do I add exercises?
Open a class. "Add Exercise" creates one exercise, "Bulk Add" creates several at once, and "Import PDF" reads the exercises out of a problem sheet or past exam.
What do the different exercise statuses mean?
The status follows your last rating. New: not reviewed yet. Learning: last rated hard. Reviewing: last rated medium. Mastered: last rated easy.
How do I change my subscription plan?
Go to Settings > Subscription and click "Manage Subscription". This opens the Stripe customer portal, where you manage your subscription.
What happens to my data if I cancel?
Your account, classes and exercises stay. Only the features of the paid plan end.
Is my data secure?
Data travels encrypted (HTTPS). Your account and study data are stored in a Supabase database in Frankfurt. We do not sell your data. Which service providers we use, for example for payments or for reading PDFs, is listed in the privacy policy.
Can I use SuperGrade offline?
No. SuperGrade needs an internet connection.
How do I delete my account?
Go to Settings > Danger Zone and click "Delete Account". After you confirm, your account, classes, exercises, reviews and uploaded PDFs are deleted right away, and an active subscription is cancelled.